A405 V2.0 30/01/2026
Definitions
Applicable Laws: all applicable laws, statutes, regulations and codes from time to time in force.
Business Day: a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Data Protection Legislation: all legislation and regulatory requirements in force from time to time relating to the use of personal data and the privacy of electronic communications, including, without limitation (i) any data protection legislation from time to time in force in the UK including the Data Protection Act 2018 or any successor legislation, as well as (ii) the General Data Protection Regulation ((EU) 2016/679) and any other directly applicable European Union regulation relating to data protection and privacy (for so long as and to the extent that the law of the European Union has legal effect in the UK.
Medical Devices: medical devices means any instrument, apparatus, appliance, software, material or other article, whether used alone or in combination, including the software intended by its manufacturer to be used specifically for diagnostic and/or therapeutic purposes and necessary for its proper application, intended by the manufacturer to be used for human beings for the purpose of diagnosis, prevention, monitoring, treatment or alleviation of disease, diagnosis, monitoring, treatment, alleviation of or compensation for an injury or handicap, investigation, replacement or modification of the anatomy or of a physiological process or control of conception.
Products: the Medical Devices made and distributed in compliance with the regulations set out in the Medical Device Regulations (MDR 2017/745 and UK MDR 2002) as supplied by L&R Medical UK Limited.
Website: the Website at http://lohmann-rauscher.co.uk/ hosted by L&R Medical UK Ltd.
Information about us and how to contact us
We are L&R Medical UK Limited a company registered in England and Wales. Our company registration number is 03631028 and our registered office is at 1 Wellington Court, Lancaster Park, Needwood, Burton upon Trent, Staffordshire, DE13 9PS.
You can contact us by telephoning our Supply Network Operations team on 01283 576934 or by emailing us at orders@uk.LRMed.com or by post at 1 Wellington Court, Lancaster Park, Needwood, Burton upon Trent, Staffordshire, DE13 9PS.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
Conditions of Sale
These are the terms and conditions on which we supply our Products to you (our “Terms and Conditions”). Please read these Terms and Conditions carefully, as they set out important information regarding the supply and purchase of our Products.
Our Products
The images of the Products on the Website and those found within our literature are for illustrative purposes only. Your Product may vary slightly from those images.
The packaging of the Product may vary from that shown in images on our Website.
From time to time we may make minor changes to the Product:
a) to reflect changes in Applicable Laws and regulatory requirements including those as established by the Medicines and Healthcare Products Regulatory Agency;
b) to implement minor technical adjustments and improvements.
We may make more significant changes to the Products and these Terms and Conditions. Where such changes are anticipated, we will contact you and let you know prior to processing your order.
Price
The product price and Value Added Tax or any similar tax shall by charged at the price in agreement at the time of purchase.
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
Payment
Payment for all Products must be made within 30 days of the invoice date and where possible this should be made via bank transfer (BACS), unless other arrangements are in place.
Order confirmation
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
An order confirmation will be sent to you via email, if an email address has been provided. Should you not receive your confirmation email within 48 hours of placing an order, then you should contact our Supply Network Operations team.
Remember to check your spam/junk email box, the email may be inadvertently directed there.
If we are unable to fulfil your order, we will inform you of this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.
Delivery
Unless specified, we aim to deliver your items within 4 Business Days.
Costs for delivery may vary.
If our supply of the Products is delayed by any known event, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
Please note that your 14 days ‘right to cancel’ period begins once the item has been signed for.
All Products ordered by you will become your responsibility from the time they are delivered to the address you provided to us.
Title and ownership of the Products will pass to you once payment has been received in full.
If the Products are delivered after the delivery deadline you have legal rights that you may enforce. If a delivery deadline is missed for any Products then you may treat the contract as at an end, provided that any of the following apply;
a) we have refused to deliver the Products;
b) you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to treat the contract as at an end straight away, we will specify a new deadline for delivery of the Products within 14 days from the previous deadline.
If you do choose to treat the contract as at an end for late delivery, you must cancel your order by contacting Supply Network Operations and rejecting any Products delivered. After the Products have been returned and your cancellation has been acknowledged, we will arrange for a credit against your account.
Damage during delivery
If goods are damaged in transit and the damage is apparent upon delivery, you should sign the delivery note to the effect that the Products have been damaged. In any event, you should report such damage to us within 7 days and arrange return of the damaged Products.
Upon receipt of the returned goods, you will be given the option to have the goods replaced (if stock is available) or to receive a credit for the damaged Products.
L&R Medical UK Ltd. reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be considered in the exercise of this discretion include, but are not limited to, any characteristics of the goods which may cause them to deteriorate or expire rapidly.
Return of Products
If you wish to return Products for any reason you must return the Products back to the following address;
L&R Medical UK Ltd,
1 Wellington Court,
Lancaster Park,
Needwood,
Burton upon Trent,
Staffordshire,
DE13 9PS
Dependent on the circumstances, some returns may be free of charge. Please contact our Supply Network Solutions or email us to arrange return of the Products.
If you wish to return larger items (such as pallets) we can arrange for an uplift.
Credit for Returns
Credit for returned Products will be raised against your account once the item(s) have been received and checked by our Operations department.
Personal information and data protection
We will only use your personal information as set out in our privacy policy which can be accessed via the Website. Any personal data we hold on your behalf will be stored and processed in accordance with the applicable Data Protection Legislation.
Warranty
If a Product develops a fault, which is not the result of user error, within the warranty period of 3 months (for hosiery items), the customer is entitled to a like for like replacement.
In the unlikely event that we should deliver you a product which is close to or has passed or its expiry, then the customer would also be entitled to a like for like replacement.
Our liability under this contract
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective Products under the Consumer Protection Act 1987.
Third party rights
This contract is between you and us. No other person shall have any rights to enforce any of its Terms and Conditions.
Severance and enforceability
Each of the paragraphs and clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Jurisdiction
These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.